Use the button below for billing support ONLY:

Billing Support

Technical Support

WINDOWS AND WINDOWS MEDIA PLAYER ONLY!

SUPPORT NOTES

Please make sure your Windows Media Player has the following settings:
Go to Tools: Options and select the Privacy Tab.  Make sure you have checked "Acquire Licenses Automatically for Protected Content" (version 10 or older) or "Download usage rights automatically when I play or sync a file" (version 11).

Please be aware that you  must be connected to the internet in order to acquire your licenses for playback.  If you are having problems acquiring your license please be sure you are not running filtering software (Netnanny, etc.) that may prevent you from connecting.  Also, please be aware that some ISPs will also filter your access if you have set your security restrictions at a high level.  Please check with your ISP to verify that you are not being restricted from bosombox.com or drmnetworks.com.

Link in order to get more information on the issue: http://ct.drmnetworks.com

If you are experiencing video playback problems please contact support at the email below and include the exact error message you are receiving: the email

consumersupport@ecsuite.com
.
If you issue does not involve playback issues submit form below to us You MUST include the following information when you write or your response may be delayed.

ALL FIELDS ARE REQUIRED
(please enter N/A if you do not know the information requested)